Terms and Conditions

Effective Date: 4/14/2026

These Terms of Service form the integrated agreement governing use of the website, online courses, continuing education content, digital products, account features, and related services offered by Never Settle Shift LLC. 

1. Assent and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber", "User", or "you") and Never Settle Shift LLC ("Company", "we", "us", or "our"). By accessing the website, purchasing a product, creating an account, or otherwise using any of our services, you expressly assent and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the website or services. 

2. Eligibility and Age Restriction 

You must be at least 18 years of age to access or use the website and services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old and possess the legal capacity to enter into a binding contract. Exceptions to this age requirement are only valid if expressly permitted by the Company in writing. 

3. Scope of Services

The "Services" governed by these Terms include the Company's website, online courses, continuing education (CE) related content, digital products, communications, support portals, certificates of completion, and any related materials or services provided by the Company. 

4. Account Registration and Security 

To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. 

5. Pricing, Payment, Billing, and Taxes 

Pricing: All prices are displayed in U.S. dollars. We reserve the right to change our pricing at any time on a prospective basis.

Payment Authorization: By providing a payment method, you authorize us (or our third-party payment processors) to charge the applicable fees to your designated payment method.

Payment Processors: We utilize third-party payment processors. The processing of payments will be subject to the terms, conditions, and privacy policies of the applicable payment processor in addition to these Terms. We are not responsible for errors made by payment processors.

Taxes: All fees are exclusive of applicable federal, state, local, or other transactional taxes. You are responsible for all applicable taxes associated with your purchase, except where the Company is legally required to collect and remit such taxes on your behalf. 

Failed Payments: If your payment method fails or your account is past due, we may suspend or terminate your access to the Services until payment is successfully processed. 

6. One-Time Purchase Terms, Access Period, and Cancellation 

One-Time Purchases Only: The Company does not offer recurring subscriptions, automatic renewals, or free trial plans through the Services unless expressly stated otherwise in a separate written offer. Products are sold as one-time purchases.

Access Period: Unless otherwise expressly stated for a specific offering, your access to purchased course content and digital materials will remain available for one (1) year from the date of purchase, after which access may expire without further notice.

Cancellation and Purchase Questions: Because products are sold as one-time purchases, there is no ongoing subscription to cancel. For billing questions or purchase-related support, you may contact us at support@neversettleshift.com

Effect of Purchase Expiration: When the applicable access period ends, your right to access the purchased content terminates unless the Company separately extends access in writing or offers a new purchase option. 

IMPORTANT NOTICE REGARDING PURCHASE AND ACCESS PERIOD
Products are sold on a one-time purchase basis only. Unless a different access period is expressly stated for a specific product, purchased content expires one (1) year after the date of purchase. Because there is no recurring billing, you will not be automatically charged again after your purchase.

7. Refunds, Credits, and Chargebacks

Refund Policy: If any purchased content has been accessed, all sales are final and no refund will be issued. If no content has been accessed, the Company will issue a full refund if the refund request is made within seven (7) days of purchase.

Chargebacks and Payment Disputes: We expect users to contact us to resolve billing issues. If you initiate a chargeback or payment dispute with your bank or credit card company that is deemed frivolous, fraudulent, or in violation of these Terms, we reserve the right to suspend or terminate your account immediately. We may also dispute the chargeback and seek to recover the amounts owed, including any fees assessed by the payment processor.

8. License to Use Website and Course Materials

Subject to your compliance with these Terms and payment of applicable fees, the Company grants you a personal, limited, non-exclusive, non-transferable, and revocable license to access and use the Services and course materials strictly for your personal, non-commercial educational use. Access rights are licensed to you, not sold.

9. Intellectual Property Rights

All content, features, functionality, and course materials, including text, graphics, logos, videos, audio, and software, are the exclusive property of the Company or its licensors. They are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

10. Course Access, Availability, Updates, and Retirement

Access Definitions:
  • Standard Access: Unless otherwise expressly stated for a specific product, access is granted for one (1) year from the date of purchase.
  • Term-Limited Access: If a different access period is stated for a specific offering, access is granted only for that stated duration from the date of purchase.
  • Perpetual/Lifetime Access: If expressly offered for a specific product, this means access for the life of the product as commercially offered and supported by the Company. It does not guarantee access forever in every digital format or in perpetuity if the Company ceases operations or retires the product.


Updates and Retirement: The Company reserves the right to update, revise, replace, suspend, or permanently retire courses or content from our catalog at any time to reflect changing educational standards, regulations, or business needs.

Records: Users are strongly encouraged to download and save their own certificates of completion and transcripts, as the Company does not guarantee indefinite storage of user records following account termination or course retirement.

11. Continuing Education, Educational Use, and No Guarantee of Outcomes

Verification Responsibility: Acceptance of Continuing Education (CE) credit varies widely by state, board, employer, agency, and certifying body. It is the User's sole responsibility to verify whether a specific course meets the requirements of their regulatory board or employer prior to purchase, completion, or submission.

No Guarantee: The Company makes no representations or guarantees regarding the acceptance of CE credits unless expressly stated for a specific course offering. Completion of a course does not guarantee licensure, credentialing, employment, promotion, reimbursement, or CE acceptance.

Certificates: Certificates of completion merely verify that a User finished the required modules; they do not necessarily equal formal CE approval unless explicitly indicated.

Educational Purpose Only: The courses and materials provided are for educational and informational purposes only. They do not constitute professional medical, legal, or other licensed professional advice.

12. PHI / HIPAA / Restricted Data Submissions

Not Intended for PHI: The platform is NOT intended for the submission, storage, maintenance, or transmission of Protected Health Information (PHI) or any other regulated patient-identifying data under the Health Insurance Portability and Accountability Act (HIPAA) or similar laws.

No Business Associate Relationship: Through the ordinary use of this site, the Company is not acting as a Covered Entity or a Business Associate. Nothing in these Terms creates HIPAA obligations for the Company absent a separate, mutually signed Business Associate Agreement (BAA).

Prohibited Submissions: Users must not upload, post, or submit any PHI, medical records, patient images with identifiers, or similar regulated data to the platform.

Enforcement: If the Company determines that prohibited data has been submitted, we reserve the right to immediately remove, block, or quarantine the content without notice, and we may suspend or terminate the offending User's account.

13. User Content, Feedback, and Communications

If you submit comments, forum posts, ideas, or feedback ("User Content") to the Company, you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and distribute such User Content without compensation to you. You remain solely responsible for ensuring that your User Content is lawful, non-infringing, and does not violate the privacy or rights of third parties.

14. Subscriber Restrictions / Acceptable Use

You agree to use the Services in compliance with all applicable laws, including your local protocols, scope of practice, and medical direction where relevant to the educational content. You are expressly prohibited from:
  • Sharing login credentials with third parties.
  • Reproducing, reselling, or commercially redistributing course materials.
  • Using automated tools (e.g., bots, spiders, scrapers) to extract data or content.
  • Using materials to train artificial intelligence models.
  • Introducing malware, viruses, or interfering with the proper working of the Services.
  • Attempting to gain unauthorized access to the platform or other users' accounts.
  • Impersonating any person or entity.

15. Privacy, Security, and Data Loss

Your use of the Services is also governed by our Privacy Policy, which is incorporated herein by reference. While we implement reasonable security measures, we cannot provide an absolute guarantee of security. The submission of information is at your own risk. You are responsible forsafeguarding your own credentials and downloading necessary records. The Company does not accept responsibility for the unauthorized access to or loss of User data.

16. Third-Party Services, Links, and Payment Providers

The Services may contain links to third-party websites, tools, or payment providers that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, outages, or practices of any third-party sites or services.

17. Support, Service Changes, and Force Majeure

Support: Technical and operational support is provided as offered by the Company from time to time, generally via our support portal or email.

Changes: We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice.

Force Majeure: The Company shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, epidemics, pandemics, government actions, labor disputes, or telecommunications/power failures

18. Warranties Disclaimer

THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

19. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.

20. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your misuse of the Services, your violation of any laws, or any User Content you submit.

21. Termination and Suspension

We reserve the right to suspend or terminate your account and access to the Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms, commit fraud, fail to pay valid charges, submit prohibited PHI data, or otherwise misuse the platform. Upon termination, your right to use the Services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive.

22. Arbitration, Dispute Resolution, Governing Law, and Venue

Governing Law: These Terms shall be governed and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be determined by binding arbitration. The arbitration shall be administered by the American Arbitration Association (AAA) before one (1) arbitrator. The seat and physical venue of the arbitration shall be Parker County, Texas.

Venue: If for any reason a claim proceeds in court rather than in arbitration, you and the Company agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Parker County, Texas.

23. Notices and Electronic Communications

By using the Services, you consent to receiving electronic communications from us, including notices about your account, billing, and transactional information. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

24. Government Customers

If the purchasing entity is a federal, state, or local government agency or public institution ("Government Customer") that is required by statute or regulation to deviate from standard commercial terms, such transactions may require a separate negotiated addendum. In the event of a conflict between these standard Terms and a mutually signed Government Customer addendum, the signed addendum shall control with respect to that Government Customer.

25. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide reasonable notice prior to any new terms taking effect. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms.

26. Entire Agreement; Severability; No Waiver; Assignment

Entire Agreement: These Terms, along with our Privacy Policy and any specific purchase agreements, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements.

Severability: If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator, the remaining provisions will remain in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment: You may not assign or transfer these Terms or your account without our prior written consent. The Company may assign these Terms without restriction.