Privacy policy

This Privacy Policy applies to personal information we collect through our website, mobile applications, course registration portals, customer support channels, and direct communications. It applies to agency personnel, individual trainees, website visitors, customers, and representatives of organizations that interact with our public-facing platforms and services. It is designed to describe our general online information practices. Where we provide services under a separate institutional contract or similar arrangement, the terms of that arrangement may supplement this Policy.

We collect personal information directly from you when you interact with our platforms. The categories of information we may collect include:

• Identifiers and Contact Information: Name, email address, postal address, phone number, and account credentials provided during course registration or email subscriptions.
• Professional Information: Job title, agency/department affiliation, certification numbers, and related professional details necessary for educational credentialing.
• Customer Records: Billing information, purchase history, and course enrollment records.
• Communications: Information provided via contact forms, customer support inquiries, and general communications with us.

When you visit our website or use our mobile applications, we automatically collect certain technical information, including:

• Device and Usage Data: IP address, browser type, operating system, pages visited, and time spent on our platforms.
• Tracking Technologies: We use cookies, web beacons, log files, and similar technologies to support site functionality, analyze platform performance, improve user experience, maintain security, and better understand how visitors interact with our services. We may use analytics providers, hosting vendors, learning platform providers, and similar service providers in connection with these functions.

We process your personal information for legitimate business and operational purposes, including to:

• Provide, operate, administer, and improve our educational services, courses, and platforms.
• Process transactions, manage registrations and course access, and deliver requested materials.
• Communicate with you regarding your account, training participation, course updates, customer support inquiries, and institutional coordination matters.
• Respond to requests for information, proposals, partnership inquiries, or other communications from current or prospective agency and organizational partners.
• Send newsletters, service announcements, and marketing communications, subject to your preferences and any consent requirements imposed by law.
• Analyze platform performance, user trends, and service effectiveness.
• Maintain the security of our systems, prevent fraud, and protect our rights, users, and operations.

Depending on your jurisdiction, we rely on the following legal bases to process your personal data:

• Performance of a Contract: Processing necessary to deliver our educational services and manage your subscription or enrollment.
• Legitimate Interests: Processing for our internal administrative purposes, platform analytics, fraud prevention, and service improvement, provided these interests do not override your fundamental rights.
• Consent: Where required by law, we rely on your explicit consent (e.g., for certain marketing communications or non-essential cookies). You may withdraw your consent at any time.
• Legal Obligation: Processing required to comply with applicable laws, regulations, or lawful requests from public authorities.

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party vendors that perform services on our behalf, such as website hosting, learning management, customer relationship management, email delivery, analytics, and payment processing. Our learning platform provider is LearnWorlds. We may also use additional service providers in these categories as our operations evolve.
• Institutional Administration: Where appropriate to administer training, registrations, attendance, completions, invoicing, or related program activity, we may share relevant information with a sponsoring department, agency, or organizational customer, subject to applicable law and contractual terms.
• Fraud Prevention and Transactions: We may share information with payment processors, credit reference agencies, and fraud prevention providers as reasonably necessary to process transactions and prevent fraudulent activity.
• Affiliates and Internal Operations: We may share information with affiliates or subsidiaries for internal administrative, operational, and compliance purposes.
• Legal, Regulatory, and Safety Disclosures: We may disclose information when required by law, subpoena, regulation, or governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Never Settle Shift LLC, our users, our institutional partners, or the public.

We use third-party payment processors to securely process financial transactions. We do not directly collect or store full credit card numbers on our servers. Your payment information is provided directly to the applicable payment processor, whose use of your personal information is governed by its own privacy policy and terms.

Never Settle Shift LLC provides healthcare education and may work with organizations in the public safety, healthcare, and government sectors. In that context, we may receive information relating to training records, professional credentials, or other operational data needed to deliver our services. This public website Privacy Policy is intended to describe our general online privacy practices. It is not a standalone HIPAA notice and does not replace any separate confidentiality agreement, vendor agreement, Business Associate Agreement (BAA), data-processing addendum, or other institutional contract that may govern a specific relationship. Where we receive regulated information or agency-provided data under a separate agreement, that agreement may control how such information is handled.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain training and completion records, manage customer relationships, support institutional reporting, comply with legal, tax, accounting, contractual, or recordkeeping obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the information and the applicable relationship or service. When personal information is no longer required, we will delete, de-identify, aggregate, or otherwise securely dispose of it in accordance with our retention practices and applicable law. If deletion is not immediately possible, we will take reasonable steps to restrict further processing until deletion can be completed.

We use appropriate technical and organizational measures designed to protect the personal data we collect and process. These measures provide a level of security appropriate to the risk of processing your personal data. However, no internet-based transmission is completely secure, and we cannot guarantee the absolute security of your information. If you have concerns regarding the security of your data, please contact us immediately.

Subject to applicable local laws, you may have certain rights regarding your personal information, including the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to certain exceptions.
• Portability: Receive your data in a structured, commonly used format.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.
• Withdraw Consent: Withdraw previously granted consent for specific data processing activities.
• Appeal and Complain: Appeal a decision regarding your privacy rights or lodge a complaint with a relevant regulatory authority.

To exercise your rights, please contact us using the information in the "Contact Us" section below. We will review and respond to requests in accordance with applicable law.

Under the Texas Data Privacy and Security Act (TDPSA) and other applicable Texas laws, Texas residents may have certain rights regarding their personal data, subject to statutory applicability thresholds, exemptions, and any sector-specific rules. Depending on how the law applies to a particular request, those rights may include the ability to confirm whether personal data is being processed, access personal data, request correction or deletion, obtain a portable copy of certain data, and opt out of certain processing activities such as targeted advertising, the sale of personal data, or certain profiling. Requests may be submitted using the contact methods listed below. If we deny a request and an appeal right applies, appeal instructions will be provided in our response.

This section applies specifically to California residents pursuant to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

• Categories of Personal Information Collected: Identifiers, customer records, commercial information, internet/electronic network activity, and professional/employment-related information.
• Categories of Sources: Directly from you, automatically from your devices, and from our service providers.
• Business/Commercial Purposes: Service delivery, transaction processing, security, marketing, and analytics.
• Categories of Third Parties: Service providers, payment processors, and legal/regulatory authorities.
• Selling/Sharing: We do not sell personal information for monetary consideration. We also do not knowingly share personal information for cross-context behavioral advertising as described under California law.
• Retention: We retain data based on the criteria outlined in the "Data Retention" section.
• California Rights: California residents have the right to know, access, correct, delete, limit the use of sensitive personal information, and opt-out of the sale/sharing of their data. We do not discriminate against users who exercise these rights.

We use cookies and similar technologies to ensure our platform functions properly, to remember user preferences, to support security and performance, and to analyze traffic. You may be able to control certain cookie settings through your browser or device settings. Additionally, some web browsers transmit "Do Not Track" signals. At this time, our websites do not respond to "Do Not Track" signals or similar mechanisms in a uniform way.

Our educational services are intended for adults and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal data from an individual under 18 in a manner not permitted by law, we will take reasonable steps to delete that information.

Our website and courses may contain links to external sites or third-party platforms. We are not responsible for the privacy practices or content of these external entities. We encourage you to review the privacy policies of any third-party sites you visit.

We are based in the United States and may provide services to individuals and organizations located in other countries. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other jurisdictions where we or our service providers operate. By using our services or providing information to us, you understand that your information may be transferred to jurisdictions that may have data protection laws different from those of your home country.

We keep this Policy under regular review and may update it periodically to reflect changes in our practices or legal obligations. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this Policy and, where required, providing a more prominent notice (such as via email).

If you have any questions, concerns, or requests regarding this Privacy Policy or the security of your Personal Data, please contact us at:

• Email: support@neversettleshift.com
• Mailing Address: 5473 Blair Rd Ste 100, Dallas, Texas 75231